Last updated 09/08/2019
Thank you for your purchase. We hope you are happy with your purchase. All sales of Healthy Roots Dolls are final outside of any defects or damages to the product as a result of the factory. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return
Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Healthy Roots Dolls
19 Clifford St
Detroit, MI 48226
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven to ten (7-10) days from the receipt of your item to process your return.Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned:
- products that have been opened
- products that have been used
- products without original packaging
For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.
- Sale items are FINAL SALE and cannot be returned.
If you have any questions concerning our return policy, please contact us at: