Shipping policy

Shipment Method

• UPS & Fedex
• We ship to the U.S. We do not offer international shipping

Shipping Times

• Standard orders ship within 7 business days, but orders may ship the same day.
• Standard shipping is 3-14 business days. 
• If your products have not arrived 12 business days after the date of shipment, contact the carrier for assistance.
• Please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.

Shipping Fees

• We do not guarantee the free replacement of orders that are stolen,  misdelivered,  or returned to sender due to an incorrect or incomplete address. These orders can be replaced if the customer pays an additional shipping fee.
• Please reach out to us for any shipping concerns or to report an issue with your shipment.

Address Change / Incorrect Address Policy

• It is the customer’s responsibility to provide the correct shipping address at checkout. We cannot guarantee that shipping address update requests will be processed after an order has been placed. If your order has been shipped, contact the carrier to update the address.
• Refunds will not be issued for orders that are shipped to the most updated address provided by the customer.
• Healthy Roots Dolls will not refund or replace orders that are returned to the sender due to an incorrect or incomplete shipping address provided by the customer. These orders can be replaced if the customer pays an additional shipping fee.