FAQ

A list of commonly asked questions

Our Products & Curlfriends

What dolls are available?

Meet Zoe, Gaiana and Marisol. The only dolls and products we have available are listed on our websites shop page.

Once an item is sold out, it is no longer available. You can signup for mailing list to be notified of when items are back in stock.

What makes Healthy Roots Dolls Curlfriends so special?

Zoe, Gaiana and Marisol's hair is full of curl power. It is a specially designed fiber that can be styled just like real hair. You can wash and style in any hairstyle you can imagine: box braids, bantu knots, havana twists, etc

Can you make me a custom Doll?

We do not offer custom dolls, but you can order the Healthy Roots Dolls Curlfrinds here and style her to your liking.

Can we use real hair care products in Zoe's hair?

Yep! But just like your hair, our curlfriends hair needs TLC. Be sure to detangle, retwist, wash and let her relax!

How big are Healthy Roots Dolls?

Our Healthy Roots Dolls are 18ins in height. Our Curlfriends are 8in vinyl dolls that is the perfect companion size. Much larger than the average toy store doll and the perfect companion size for hair styling, dress up and play time. 

The dolls have vinyl limbs and a soft body lower torso.

Do Healthy Roots Dolls come with any accessories?

Every purchase of a Zoe doll is for one individual doll. Gaiana doll's come with a doll sized shell necklace that can be worn like a bracelet. Marisol dolls come with a doll sized flower basket.

The Purchase

Can we purchase Healthy Roots Dolls products anywhere else?

Official Healthy Roots Dolls products are available through our website at www.healthyrootsdolls.com

You can also shop in stores at Target, Macy's and CAMP nationwide. Please check with your store first to ensure they are instock.

Delivery & Shipping

Where do you ship to?

We ship nationally in the United states.

We currently do not offer international shipping, shipping to P.O. Boxes or to Military bases.

How long does shipping take?

You can check the tracking on your order athttps://healthyrootsdolls.aftership.com/
On average, orders placed between Monday-Friday are fulfilled and shipped within 2-3 business days and delivered within 2-14 days.

Please note that there can be shipping delays during high order volume days like the holiday season.

Pre-order items specify shipping timeline on the product page and in your confirmation email.


We can not guarantee Holiday delivery for orders placed out of December 12th. They may still arrive in time for the holiday.

The shipping estimates provided at check out are a guideline NOT a guarantee as many carriers are still experiencing delays and delivery can take up to 14 days on rare occasions.

Where is my package?

You can check the tracking on your order at https://healthyrootsdolls.aftership.com/

Once you complete your order, you will receive an order confirmation email and an email with your tracking number once your label has been printed. Please check your inbox and spam folder for your tracking number email.

You can use your tracking number to locate your package and contact the corresponding carrier regarding a missing package or delay.

Support

What do I do if my package / product is damaged?

All of our orders are insured with Route insurance in case or lose or damage. You may file a claim with Route Insurance here https://claims.route.com/

Please contact our support team at hello@healthyrootsdolls.com and we will respond within 48 hours as long as it's within normal business hours (10:00-5:00 EST, M-F).

Offices located at 19 Clifford St Detroit MI, 48226

Interested in wholesale opportunities?

We do not currently offer wholesale, but we are taking inquires from interested retail partners should we introduce it in the future. Please complete this wholesale inquiry form and we will be in touch.

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Make Zoe your new curlfriend today!

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