FAQ

A list of commonly asked questions

Our Products & Zoe

What dolls are available?

Zoe is the first and only doll.

What makes Zoe so special?

Zoe’s hair is full of curl power. It is a specially designed fiber that can be styled just like real hair. You can wash and style in any hairstyle you can imagine: box braids, bantu knots, havana twists, etc

Can you make me a custom Doll?

We do not offer custom dolls, but you can order the Healthy Roots Dolls Zoe here and style her to your liking.

Can we use real hair care products in Zoe's hair?

Yep! But just like your hair, Zoe’s hair needs TLC. Be sure to detangle, retwist, wash and let her relax!

How big is the doll?

Our dolls are 18ins in height. Zoe is an 18in vinyl doll that is the perfect companion size. Much larger than the average toy store doll and the perfect companion size for hair styling, dress up and play time. 

Does Zoe come with any accessories?

Every purchase of a Zoe doll is for one individual Zoe doll. We may run special promotions or partnerships through out the year.

The Purchase

Can we purchase Healthy Roots Dolls products anywhere else?

Official Healthy Roots Dolls products are only available through our website at www.healthyrootsdolls.com

Delivery & Shipping

Where do you ship to?

We ship nationally in the United states. We currently do not offer international shipping, shipping to P.O. Boxes or to Military bases.

How long does shipping take?

All orders are shipped within 24-48 hours once it is received and can take 2-5 business days depending on shipping rate selected on checkout and final destination.

Where is my package?

Once you complete your order, you will receive an order confirmation email and an email with your tracking number once your label has been printed. Please check your inbox and spam folder for your tracking number email.

You can use your tracking number to locate your package and contact the corresponding carrier regarding a missing package or delay.

Support

What do I do if my package / product is damaged?

Please contact our support team at hello@healthyrootsdolls.com and we will respond within 24 hours as long as it's within normal business hours (10:00-5:00 EST, M-F).

Offices located at 19 Clifford St Detroit MI, 48226

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Make Zoe your new curlfriend today!

Best smile you'll see!

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